Refund Policy (Alcohol & Food Products)

Last updated: 20/01/2026

At Boutique Brands Ltd, we sell food and beverage products, including alcoholic drinks.
For safety, hygiene, and regulatory reasons, we do not accept returns.

This policy explains when refunds may be issued and does not affect your statutory rights under UK law.

For all enquiries, please contact info@boutique-brands.com.

1. No Right of Return for Alcohol & Food Products

In accordance with UK food safety and alcohol regulations, all products are non-returnable once dispatched, including:

• Alcoholic beverages

• Food and drink items

• Unopened bottles

This includes orders placed online by consumers and trade customers.

Please ensure your order is correct before completing checkout.

2. Refunds for Damaged, Faulty, or Incorrect Goods

While returns are not accepted, we will issue a refund, replacement, or credit note where products are:

• Damaged during transit

• Faulty or unfit for consumption

• Incorrectly supplied

To report an issue, you must contact us within 48 hours of delivery at info@boutique-brands.com, providing:

• Your order number

• A description of the issue

• Clear photographic evidence of the item(s) and outer packaging

Claims submitted outside this timeframe may not be accepted.

3. No Requirement to Return Alcohol Products

For hygiene and compliance reasons:

• Returned alcohol products are not required

• We may request disposal of the affected item(s) once evidence has been provided

Any refund or replacement is issued only after verification.

4. Trade / B2B Orders

For approved trade customers:

• All sales are final

• Refunds or credits are only issued for verified damage, fault, or supply error

• Claims must be submitted within 48 hours of delivery

Approved refunds for trade customers are normally issued as credit notes, unless otherwise agreed in writing.

5. Refund Method & Processing Time

Where a refund is approved:

• Refunds are issued to the original payment method

• Processing may take 5–10 working days, depending on your payment provider

Delivery and shipping charges are non-refundable unless the issue is due to our error.

6. Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled, returned, or refunded, except where products are damaged, faulty, or incorrectly supplied as outlined above.

7. Contact Details

For all refund enquiries:

Email: info@boutique-brands.com
Company: Boutique Brands Ltd